Absolutely Terrible customer service. 2nd Complaint

So I have been contacted about my cancellation request by George the so-called Consumer Cancellations Manager. His reply to my first hallo peter complaint: Reply Sep 4 2019

Good day

Thank you kindly for below query and sincere apologies for any unfortunate service you might have received from us

Please if you may forward me the email that was sent through before us so I could backdate your cancellation request

Also, I have gone through your account with us and could see that there's currently these asset NDbla bla NDbla bla & NDbla bla active on your account, please confirm if all these assets need to be terminated.

I rep**** confirming my termination, I have been trying to cancel since APRIL 2019.

Surprise, SURPRISE it was never canceled and another Debit Order has gone off and I was obviously NEVER reimbursed for their *********** cancellation Department.

I have just emailed George the so-called Consumer Cancellations Manager, the email does not exist anymore. This seems like a "Micky Mouse company"

This is absolutely Terrible customer service.