Absolutely pathetic service received from matrix!!!

If I could rate them 0 I would!!!!

Whatever you do, do not take out a contract with these *******!!!

I received a call about 3 months back saying my tracking unit is inactive and that I was to take a new contact out which I did and that a technician would contact me regarding a replacement, have not heard from anyone since! Mind you I have been with them for 7 years! This is the way you treat your customers???

I have sent multiple emails to their customer support line but no feedback whatsoever!

I am absolutely disgusted by the service I’ve received!! It’s so unfair that I must be debited for something that is not working!!! I demand a full refund for all the months I’ve been debited where my tracking device isn’t working!

Then someone calls me a few weeks back only to tell me no that I must cancel the new contract I’ve taken and open one with him so that he can help me, what on earth is this madness??? Forcing me to take out a contact so that he can make commission off me??? How hard is it for someone to help me by just sending out a technician to replace my unit which is inactive?

If something is to happen to my car after my numerous attempts to contact matrix requesting a replacement I will sue them! Rightfully so!

It is not my duty to keep following up! This is such pathetic service! I have never in my life received such bad service!