AH
Anni H
1 reviews | Active since Mar 2024
28 Mar 2024, 11:54
Absolutely pathetic service
What a nightmare dealing with this company! Our insurance prefers the BEAME tracker. We asked for an agreement to apply for an account. We were sent terms and conditions with a "clause 0" When we started asking questions about this clause, nobody could provide an answer. This issue has been going on since 12 March 2024 which is pathetic considering that we are a new customer. Lets see if the matter receives attention now that it's posted on a public forum.......I'm not holding my breath
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Matrix Vehicle Tracking's replyOfficial
28 Mar 2024, 14:58 Good Day Anni Hattingh,
Thank you for notifying us of this issue.
Thank you for notifying us of this issue.
We confirm that Client Service Consultant has been in contact with you and escalated the matter has been escalated to our Sales Department.
Expect a consultant to reach out to you for feedback soon.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply28 Mar 2024, 14:58
Official
Good Day Anni Hattingh,
Thank you for notifying us of this issue.
Thank you for notifying us of this issue.
We confirm that Client Service Consultant has been in contact with you and escalated the matter has been escalated to our Sales Department.
Expect a consultant to reach out to you for feedback soon.
Regards,
Customer Care Department
***