Absolutely NO customer service and a hate towards expats

Matrix is the absolute worst. They treat their clients like garbage. I was a client for many years and mistakenly paid Rs. 17,753 instead of Rs. 177.53 for my March 2024 premium. I had to hire an attorney to get my money back, which, in the first place, is very dishonest. Why would you, when you know where the money came from and that it was an accident, have issues paying it back? I cancelled my tracking service with immediate effect, and now they thread me with an attorney for a R177,53, as they expected one month notice, and that, après avoir été dishonest. i am strongly considering filing a formal complaint, and as an American citizen, this could potentially provide significant insight into the treatment of expats by South African businesses like Matrix.