Absolutely horrid service I don’t know why MFC has chosen you as Partners!

There should be a zero star option here for them especially the Beame side of it.

After years of having a tracker with them this is the first time I’ve questioned whether or not they would even attend to my ****** car if anything happens.

I bought a car 24 December 2024. I was told the Tracker and its fee is in my contract with MFC Beame would call me. No one called after Christmas so I called. As the insurance now needs proof of the tracker to keep my premium down.

I called - couldn’t get through. I called about 5 times and eventually a lady assisted me told me it showed on the system that an arrangement was being made and she would mark it as urgent and a sales consultant will call me the same day. To date they haven’t called. This morning again I called about 5 times twice sales “put me on hold” then put the phone down on me. I eventually got through to customer services and went off at a lady that didn’t deserve it only to be patched through to a sales consultant to probably needs better training on how to assist a angry customer and not be rude and arrogant herself. Only to be told someone arranged the installation when I asked who and how this was booked as no one has called me she kept giving me the name of the consultant on their side that arranged it then told me she will speak to them and call me back. That was at 9am it’s now 1pm. And insurance has just called to say my premium has gone up as I’m non compliant! I warned if this wasn’t sorted today I would not be quiet about it.

Why MFC chose you as partners is beyond me because this is ridiculous and if my car gets ****** the car will probably be sold for parts as the way business is conducted is ridiculous.