EC
Erika C
1 reviews | Active since Mar 2016
15 Jan 2021, 12:34
Absolutely disappointing!!
This company will take your money every month, but will not notify a customer if their tracking device stopped working or needs replacing, you as customer has to phone them, to check the status of the device. My tracking device on my vehicle apparently has not been working for a while, but was only told after contacting them for my policy documents, that my device needs to be replaced and they can not send my documents until the device has been replaced!! This is pathetic! Why was I not contacted immediately when the device stopped working! Why do they still take my money every single month, without checking that device is not working any more! You are the service provider! What am I paying you for!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
15 Jan 2021, 14:22Good Day Erika
We have escalated your query and will revert back to you as soon as possible.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query and will revert back to you as soon as possible.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Jan 2021, 14:22
Official
Good Day Erika
We have escalated your query and will revert back to you as soon as possible.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query and will revert back to you as soon as possible.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
16 Jan 2021, 11:24Good Day Erika
We acknowledge your post and the content thereof.
As per our conversation I did explain that it is the customers responsibility to test the unit on a monthly basis by calling in or on the app.
We have escalated your request to cancel and confirmation of cancellation will be forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
As per our conversation I did explain that it is the customers responsibility to test the unit on a monthly basis by calling in or on the app.
We have escalated your request to cancel and confirmation of cancellation will be forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Jan 2021, 11:24
Official
Good Day Erika
We acknowledge your post and the content thereof.
As per our conversation I did explain that it is the customers responsibility to test the unit on a monthly basis by calling in or on the app.
We have escalated your request to cancel and confirmation of cancellation will be forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
As per our conversation I did explain that it is the customers responsibility to test the unit on a monthly basis by calling in or on the app.
We have escalated your request to cancel and confirmation of cancellation will be forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***