Absolutely ********** Customer Service!

Absolutely ********** Customer Service!

I am writing this review to warn others about the shockingly poor customer service I received from Matrix Vehicle Tracking. I recently tried to cancel my subscription and was met with unprofessionalism and outright rudeness.

Specifically, my interactions with Lulu and Lungile were appalling. When I questioned the cancellation fee (which, by the way, was NEVER communicated to me during the initial subscription process!), Lulu told me I "lacked common sense." This is completely unacceptable and a testament to their lack of customer service training. Lungile then had the audacity to condescendingly state, "Don't you know that every contract has its terms and conditions?"

The fact that this cancellation fee was never disclosed to me in the first place is bad enough, but the condescending and insulting attitudes of these consultants are simply beyond belief. It's clear that Matrix's call center agents are poorly trained and lack even the most basic customer service skills. They clearly don't know their own policies and are more interested in being rude than helpful.

Avoid Matrix Vehicle Tracking at all costs!