RJ
Rick J

1 reviews | Active since Jul 2011

30 Aug 2022, 12:50

Absolute horrid service

I have never in my life come across a company with such bad customer service. You guys need to seriously consider training your staff. You are worse than Telkom and the Post Office. Useless!

I've been calling every single day for the last week. Promised by managers that they will call me back. Spoke to 2 Indian ladies. To Ntlantla and to 100's of other staff, and not a single person have EVER returned my call.

Easy to take my money every month for a service that you are not providing. Easy to say, we don't know when last the device was working.

You are a tracking company but you can not sort out something as simple as installing a new device in my car?? It is 2022!!!!!!

I've been a customer for 7 years, paying every single month without issues, yet you don't have the decency to call me back! You can shove it!

Please get the CEO, Stefan, to rather call me. Maybe he can sort out my issue.

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Aug 2022, 12:55
Official
Good day Rick D,

An appointment was made yesterday for a fitment partner to assist.

Kindly expect a call to confirm the appointment.

Regards, 
Customer Care Department
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RJ
Rick J's update30 Aug 2022, 13:02
Reviewer Update
Hi,

Please get your facts together. You have no idea what is going on.

You have not addressed a single point on my complaint. Why do you comment just to comment?

I am waiting for a manager to call me. Or even Beter, Get Gert Pretorius or Stefan to call me, so I can tell them how *********** their staff is.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Aug 2022, 13:18
Official
Good dayRick D,

Thank you for taking my call.  As advised, the fitment partner will contact you today to confirm the appointment.

Regards, 
Customer Care Department
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