1 reviews | Active since Sept 2018
Absolute *******
If it was possible to give this company minus stars I would, They are a thieving bunch of ****s. I was told by the consultant that there would be no issue if there was more than one device in the car since the car already had an existing tracker with another company. When the technician installed the device in the car he activated the anti theft system and the car would not start, he apparently sorted it out and started the car however the day after the car would not start again. I have been calling Matrix for the past two weeks and am yet to be assisted. I eventually told to cancel the tracker for that vehicle and was promptly issued with a cancellation fee despite the fact that I have never even actually had any use out of their service.
Add to that the fact that I have not had the use of the vehicle due to them.
They are impossible to get hold of, they simply place you on hold for 20 minutes or so until the call cuts out. Their whatsapp platform does not work.
If this is the company you are relying on to assist you in an emergency, you are in big trouble
If you know what is good for you, stay FAR away from these *******
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
