A very angry ? ? ? ? customer

Hi, I am the angry ? ? ? ? with this company as January they never debited money on my account and never even called to say why they never debited money out for the month, I heard to call them, when I called the phone was answered by the lady called khaya and she transferred my call to accounts department of which I spoke to the guy name is Jacob I asked about my account he told they were busy with my account reducing the money that I have being paying to a lesser amount as I have been with them for a very long time, I then asked him if I would take have areas on my account as they didn't debit for Jan he told me no and I even asked him again before dropping the phone he no I won't have any areas, February they deducted same amount I have being paying,March they did not and I was by the lady telling me I was on areas and I have to do a payment and I told her what happened and she said okay and I told her she call me back on Monday after 12:00am of which she never did and I called the company again spoke to Siga who just transferred my call to accounts and spoke to Lerato who said she will come back to me till today as I phoned again and spoke to Sherly who said she will call me back and she hasn't. All I need is for them to tell me if I'm no longer a good customer to them and tell me if my money it's useless cause they are treating me like **** sorry but I'm so deeply angry ? ? ? ? ? ? ? ? of which I think they should make arrangements for me to take out their tracking device and go to the other company