A service provider worse than our current Government.

One of the worst things we could have done was listen to your Rep when he asked that we keep our 40 odd unit fleet with Matrix and not move over to C-Track. We have had constant faults with our units and yet nobody at Matrix can tell us if we are being charged for units that are duplicated on their systems. At one stage we had sold 3 of our vehicles. After 1 year later, Matrix had decided to track down the new owners and to finally have the units refitted into the new fleet. Not to mention the poor quality of workman ship from the installation company. we have had to fix the mess they leave behind on numerous occasions, everything from refitting headlights and grills, to even trying to cover up the marks and wiring they left exposed. I am not worried if a vehicle gets ******. I am concerned about the safety of the driver. If he gets hijacked and hits his panic button on his remote, he can’t be expected to wait 2 months for Matrix to call us and tell us what happened. Honestly, you guys need to shape up. We are having updated Quotes sent through to us this week from C-Track and will be reviewing the change over process. We cannot go on like this. Please contact your Rep, Rodney Govender from Durban Branch, his title is "External Accounts Executive", His manager is Graham Richmond. Thanks for not assisting.