A ****** rude agent and no resolution to a contract that was supposed to have been cancelled

3 months ago an agent called me stating that my contract was up for renewal. I advised the agent that the car was in an accident and was written off and he needs to go ahead and cancel the contract . before ending the call he advised the contract was cancelled. Come the 25th of the month Matrix debited my account. I pulled it back from the bank, few weeks later i was than double billed and the premium taken off. AFter this another agent called and i said to them this contract was supposed to have been cancelled the WITCH of an agent starting screaming at me and cut the call i demand an apology from this agent else i will take further steps. Anyway this week again premium was debited how when this contract was supposed to be cancelled and you can pull tracker reports that the vehicle was not mobile for a few months now.