JR
Jane R
1 reviews | Active since Dec 2009
08 Mar 2023, 19:19
A bunch of ******
I have been waiting since December 2022 for a sales consultant to contact me to sell me a product that I already have, not by choice, by default. They keep on deducting my money, but telling me that the dealership bought the device cash, I don't know the agreement between the dealership and the Mix Telematics, but it is costing me money. All I want is a tracking device installed on my car, I don't know what was installed on my vehicle but it is not what I want. I need this resolved as a matter of urgency.
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Matrix Vehicle Tracking's replyOfficial
09 Mar 2023, 11:36Good day Jane Ramaila ,
Thank you for raising your concern to us.
We can confirm that an agent has assisted and your request has been escalated to Sales Department .
The assisting agent will provide feedback once the inquiry has been is completed.
The assisting agent will provide feedback once the inquiry has been is completed.
Regards,
Customer Care Department
***.
Customer Care Department
***.
Matrix Vehicle Tracking's reply09 Mar 2023, 11:36
Official
Good day Jane Ramaila ,
Thank you for raising your concern to us.
We can confirm that an agent has assisted and your request has been escalated to Sales Department .
The assisting agent will provide feedback once the inquiry has been is completed.
The assisting agent will provide feedback once the inquiry has been is completed.
Regards,
Customer Care Department
***.
Customer Care Department
***.