SN
Sibongile N

1 reviews | Active since Feb 2015

02 Sept 2018, 08:03

What a bunch

<p>I have been calling MixTelematics advising them to stop debuting my account, first it was due to the car they had installed a tracker for was sold, I spoke to them about this 2.5yrs ago and I was told they would debit my account with a once off fee of R150 to close off the account. A full 1.5yrs later this company is still debiting my account, I haven&rsquo;t been noticing this due to the fact that it&rsquo;s a small amount R64 a month. How do you continue running debit orders despite what was discussed and agreed? Also my policy has lapsed, I want my money back from the date the policy lapsed, you have been *****ing from me. Stop these debit orders with immediate effect.</p>

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Sept 2018, 09:14
Official

Good Day Sibongile

We thank you for your post and have noted the contents thereof

Kindly be advised that we have tried to make contact with you on all the number made available to us with no success of reaching you

We will continue making constant contact with you to ensure that this is resolved to your satisfaction

Kind Regards

Thato Mashimbye

Customer Care Supervisor

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Sept 2018, 15:10
Official

Good Day Sibongile

We have again on numerous occasions tried to make contact with you without any success of reaching you

An email correspondence has been forwarded to your email address

Kindly respond to the email should there be any uncer*****ies

Kind Regards

Thato Mashimbye

Customer Care Supervisor