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I sold my car, struggled to get Matrix to send the new owners the correct forms, complained on here and eventually the correct forms were sent and I received an email confirming immediate cancellation. The new owners and I had to send the forms as whoever is running your email is not very competent. I have since been billed twice, nobody replies to emails, phoning is a waste of time as nobody answers. Now I am getting smses to pay the bill???? I do hope that your vehicle tracking team is a bit better than your accounts team, as the accounts team do not know what they are doing. Please lose my number, forget my name and stop pestering me to pay for something that is cancelled!!! Stop taking money every month from my account, CANCEL THE DEBIT ORDER IMMEDIATELY! If I get billed again this month or if I receive another sms then I have no option but to take this further.