Item: Matrix Vehicle Tracking
Rating: 1
Author: Mercia M

Matrix Vehicle Tracking's replyOfficial

13 Jun 2025, 14:15

Good Day Mercia Molebatsi

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

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Matrix Vehicle Tracking's reply13 Jun 2025, 14:15

Official

Good Day Mercia Molebatsi

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

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MM

Mercia M's updateReviewer Update

13 Jun 2025, 14:30

This call was a waste of time . Next time you call have your facts straight and fix my credit record I don't own you a cent . You debit my account mor then 3 times the last was not even able to be reversed this is ******** activity in March your team said they going to investigate and come back to me since awaiting.

MM

Mercia M's update13 Jun 2025, 14:30

Reviewer Update

This call was a waste of time . Next time you call have your facts straight and fix my credit record I don't own you a cent . You debit my account mor then 3 times the last was not even able to be reversed this is ******** activity in March your team said they going to investigate and come back to me since awaiting.

Matrix Vehicle Tracking's replyOfficial

13 Jun 2025, 14:44

Good day Marcia

Thank you for your reply,

Please note that the purpose of our call was to gather additional data regarding the matter raised.

We will revert shortly with feedback.

Kind Regards
Customer Care Department
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Matrix Vehicle Tracking's reply13 Jun 2025, 14:44

Official

Good day Marcia

Thank you for your reply,

Please note that the purpose of our call was to gather additional data regarding the matter raised.

We will revert shortly with feedback.

Kind Regards
Customer Care Department
***

MM

Mercia M's updateReviewer Update

14 Jun 2025, 12:02

Matrix called and admitted I called in May and promised to call back but failed and the recording and trace movement and cancellation been told was done only in February while I did it in April 2023 and it takes 6 months to retrieve information and refuse to accept that I CANCELLED in 2023 want to enforce they own rules and this is ***** the lady that called is one sided and refuses to share the recordings with myself and when they called me . If ever the is any amount it will be that R159

MM

Mercia M's update14 Jun 2025, 12:02

Reviewer Update

Matrix called and admitted I called in May and promised to call back but failed and the recording and trace movement and cancellation been told was done only in February while I did it in April 2023 and it takes 6 months to retrieve information and refuse to accept that I CANCELLED in 2023 want to enforce they own rules and this is ***** the lady that called is one sided and refuses to share the recordings with myself and when they called me . If ever the is any amount it will be that R159

Matrix Vehicle Tracking's replyOfficial

17 Jun 2025, 10:47

Good day Marcia Molebatsi

Thank you for the submission.

Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.

After they have reviewed all the raised matters, you will receive feedback.

Regards

Customer Care Department
***

Matrix Vehicle Tracking's reply17 Jun 2025, 10:47

Official

Good day Marcia Molebatsi

Thank you for the submission.

Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.

After they have reviewed all the raised matters, you will receive feedback.

Regards

Customer Care Department
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