MJvR
Mark Jansen van Rensburg

1 reviews | Active since Dec 2021

21 Dec 2021, 07:46

4 MONTHS OF IGNORANCE FROM YOUR FINANCIAL DEPARTMENT TO CANCEL A DEBIT ORDER

Good morning,

Once again, despite my emails below NOT being answered and being totally ignored every single month, you have once again deducted my Beame payment from my account, just to let you know I have again, as I do every month reversed the debit order, which still has not been stopped by your finance department.

I am now going all out in social media and Hello Peter to expose your *********** company. Best regards, Disclaimer and confidentiality note: Everything in this e-mail and any attachments relating to the official business of MEDLINK AFRICA is proprietary to this company. It is confidential, legally privileged and protected by law. MEDLINK AFRICA does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of this company. The person addressed in the e-mail is the sole authorised recipient. Please notify the sender immediately if it has unintentionally reached you and do not read,disclose or use the content in any way. MEDLINK AFRICA cannot assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.

From: Mark Jansen van Rensburg <***> Sent: Thursday, 09 December 2021 09:30 To: '***' <***> Subject: FW: BEAME TRACKER CANCELLATION Importance: High

Good day,

Despite that the below email has requested an acknowledgement, and also the fact that my telephonic conversation with you where you have confirmed that the debit order has been cancelled, you still went and deducted once again at the end of November the fee, which I had to once again reverse through my bank.

This matter is now totally out of hand and I again implore on you to ensure this does not happen again, or drastic steps will be taken with legal and penalty action again your company.

KINDLY ACKNOWLEDGE RECEIPT OF THIS AND WHAT ACTIONS YOU ARE TAKING. Best regards, Disclaimer and confidentiality note: Everything in this e-mail and any attachments relating to the official business of MEDLINK AFRICA is proprietary to this company. It is confidential, legally privileged and protected by law. MEDLINK AFRICA does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of this company. The person addressed in the e-mail is the sole authorised recipient. Please notify the sender immediately if it has unintentionally reached you and do not read,disclose or use the content in any way. MEDLINK AFRICA cannot assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.

From: Mark Jansen van Rensburg <***> Sent: Friday, 08 October 2021 08:49 To: '***' <***> Subject: FW: BEAME TRACKER CANCELLATION Importance: High

Good day,

My email dated Friday 3 September 2021 below has reference, where I have now returned from Zanzibar and this morning I received the following sms.

“Your Matrix/Beame Acc is 60 days OVERDUE. Avoid Legal & Listing by making urgent payment to FNB Acc ***. Use your ID or ***.”

Kindly note that as per the consumer protection act, that I have contacted you several times to cancel the Beame on my Land Rover which I sold in August, and that I will take LEGAL ACTION against your company should you NOT stop harassing me for services that I have cancelled already.

KINDLY ACKNOWLEDGE RECEIPT OF THIS EMAIL IMMEDIATELY!!!!!!

Please note that I have

Best regards, Disclaimer and confidentiality note: Everything in this e-mail and any attachments relating to the official business of MEDLINK AFRICA is proprietary to this company. It is confidential, legally privileged and protected by law. MEDLINK AFRICA does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of this company. The person addressed in the e-mail is the sole authorised recipient. Please notify the sender immediately if it has unintentionally reached you and do not read,disclose or use the content in any way. MEDLINK AFRICA cannot assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.

From: Mark Jansen van Rensburg <***> Sent: Friday, 03 September 2021 09:13 To: '***' <***> Subject: BEAME TRACKER CANCELLATION Importance: High

Good day,

I am currently up in Zanzibar at the moment, and have noticed that despite my telephonic conversation and written notice to you, I had the debit order again for my tracker which I cancelled this 2 months ago. I understand that the August payment was okay then as I still had the Land Rover then in the first week or so, but I no longer have that vehicle with Reg CD87VPGP. As the debit order obviously was NOT stopped by your admin department as previously requested, I have made a dispute with FNB and had this month’s reversed.

Kindly note and acknowledge.

My details are:

Mark Jansen van Rensburg ID *** Land Rover Disco 4 Reg CD87VPGP PREVIOUS EMAIL (No longer working: ***) Address: 82 Starling Street, Kelvin Estate, Kempton Park, 1619 Best regards, Disclaimer and confidentiality note: Everything in this e-mail and any attachments relating to the official business of MEDLINK AFRICA is proprietary to this company. It is confidential, legally privileged and protected by law. MEDLINK AFRICA does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of this company. The person addressed in the e-mail is the sole authorised recipient. Please notify the sender immediately if it has unintentionally reached you and do not read,disclose or use the content in any way. MEDLINK AFRICA cannot assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.

0
Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 Dec 2021, 09:21
Official
Good Day Mark J

We can confirm that an email was forwarded to you by one of our agents concerning your account and query.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
***


MJvR
Mark Jansen van Rensburg's update21 Dec 2021, 09:29
Reviewer Update
From: Lawrence Leeuw ***
Sent: Tuesday, 21 December 2021 09:08
To: ***
Subject: Re: Acc. no.-965029-HelloPeter
Good day
We hereby confirm receipt of your mail below and reply hereto as follow:
As per our records the contract has been terminated dated 17 December 2021. With reference to the T's & Cs as stipulated within the clauses of your contract you are obliged to serve one full calendar month for your cancellation. We thus hereby highlight to you the fundamental importance of making payments towards the outstanding balance as result of the debit orders that you had disputed prior to the cancellation being processed, respectively for the following months: September 2021, October 2021 & December 2021. See the attached breakdown invoice for your record and perusal.
We furthermore hereby duly confirm that no further debits will be processed on your account upon receipt of the total outstanding balance of R 193.97
Urgently make a payment of R 193.97 enabling us to stop the debit order.
Kind regards,
Lawrence Leeuw
Credit Controller (Africa)
Tel: +***0



Good day Lawrence,
This is absolute nonsense as my last payment and cancellation took place in August and NOT 17th December 2021, of which August was confirmed and received. Your office and telephonic conversation also confirmed that with me 2 months back.
I will therefore suggest that you cease the payments immediately which again happened today, and I’ll regard this matter as settled. Your reviews on Hello Peter speaks for itself with your *********** service. Your company deserves to be shamed with having constant gradings of only 1 star.
Regards,

Mark Jansen van Rensburg
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 Dec 2021, 09:53
Official
Good Day Mark J

Please communicate with the agent via email.

He will provide you with all the details and recon of your account, and provide with amounts still outstanding.

Regards,
Customer Care department
***
MJvR
Mark Jansen van Rensburg's update21 Dec 2021, 10:00
Reviewer Update
Hi Lawrence, well your two emails below shows me your incompetency in your finance department as conflicting, where you first demanded R193.97, then your recent mail now asks for R126.36, so this furthermore tells me that your system is definitely not kosher!!!! What a laugh!!!!



From: Lawrence Leeuw <***>
Sent: Tuesday, 21 December 2021 09:40
To: Mark Jansen van Rensburg <***>
Subject: Re: BEAME TRACKER CANCELLATION
Good day
I reiterate that the total outstanding balance remains payable as per my previous email communique-based on the merits of my findings below:
- Cancellation case: ***0 was logged dated 26 August 2021
- The debit order for the 28th of August was disputed
- Our billing date is the 26th of each month hence we billed September's premium
- September premium was supposed to be notice of the essence
- September's debit order was disputed dated (29/09/2021)
- A debit order to recover the September failed debit was submitted to cover the arrear amount on the 29th of October 2021
Thus, in conclusion the cancellation wouldn't be processed as result of the account being outstanding prior to the cancellation.
Our office can process a late cancellation credit note for October 2021 - January 2021 thus the two premiums respectively for August and September remains payable.
The total amount due would-be R 126.36
Kind regards,
Lawrence Leeuw
Credit Controller (Africa)
Tel: +***0
Email: ***

From: Lawrence Leeuw ***
Sent: Tuesday, 21 December 2021 09:08
To: ***
Subject: Re: Acc. no.-965029-HelloPeter
Good day
We hereby confirm receipt of your mail below and reply hereto as follow:
As per our records the contract has been terminated dated 17 December 2021. With reference to the T's & Cs as stipulated within the clauses of your contract you are obliged to serve one full calendar month for your cancellation. We thus hereby highlight to you the fundamental importance of making payments towards the outstanding balance as result of the debit orders that you had disputed prior to the cancellation being processed, respectively for the following months: September 2021, October 2021 & December 2021. See the attached breakdown invoice for your record and perusal.
We furthermore hereby duly confirm that no further debits will be processed on your account upon receipt of the total outstanding balance of R 193.97
Urgently make a payment of R 193.97 enabling us to stop the debit order.
Kind regards,
Lawrence Leeuw
Credit Controller (Africa)
Tel: +***0
Email: ***
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 Dec 2021, 16:37
Official
Good Day Mark J

Please communicate with the agent via email.

He will provide you with all the details and recon of your account, and provide with amounts still outstanding.

Regards,
Customer Care department
***