1 reviews | Active since Dec 2009
3x Debit Amount Debited for an Up-to-date Account
Last week Monday, 26/10/2015, you've debited 3x the amount you were suppose to be debitting in my account.<br> <br> I called you people and I was told the difference will be credited back to my account. Today it's Wednesday, 04/11/2015, the money hasn't been credited to my account, yet after kept pestering me with notifications that my account is in arreas, while in actual fact, it is up to date.<br> <br> This is nothing but b.u.l.l.s.h.i.t, ... I mean, what about the inconvenience that you guys are causing me by not have credited this amount already back to my account.<br> <br> FRIENDLY BE INFORMED THAT, SHOULD THIS MONEY NOT REFLECT TO MY ACCOUNT TODAY AT 12:00 MID-DAY, I WILL HAVE NO CHOICE BY TO CANCEL ALL FUTURE DEBITS BY YOU FROM MY ACCOUNTS. I WILL REVERT BACK TO MANUAL PAYMENTS.<br> <br> This is nonsense.<br> <br> I want that money credited to my account before 12h00 midday today (04/11/2015)
We hereby acknowledge your post and have noted the content.
Whilst we sincerely apologise for any inconvenience that may have been caused we would like to state for the record that the refund date was discussed an agreed to by the MiX account holder preceding this complaint.
We are committed to have this matter resolved as agreed and will remain in contact with the account holder in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind regards,
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content.
Whilst we sincerely apologise for any inconvenience that may have been caused we would like to state for the record that the refund date was discussed an agreed to by the MiX account holder preceding this complaint.
We are committed to have this matter resolved as agreed and will remain in contact with the account holder in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind regards,
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
