TM
Trevor M
1 reviews | Active since Jun 2019
15 Oct 2024, 11:52
*****
Vehicle was sold 3 years ago, you were told about this, you still continued to debit for 3 years.
I want my money back, ASAP
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
15 Oct 2024, 13:54Good Day Trevor Mzamba,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Oct 2024, 13:54
Official
Good Day Trevor Mzamba,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
TM
Trevor M's updateReviewer Update
17 Oct 2024, 09:36I'm still waiting for my feedback,
TM
Trevor M's update17 Oct 2024, 09:36
Reviewer Update
I'm still waiting for my feedback,
Matrix Vehicle Tracking's replyOfficial
19 Oct 2024, 17:36Good Day Trevor Mzamba,
We appreciate you raising this issue with us.
We understand that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We understand that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Oct 2024, 17:36
Official
Good Day Trevor Mzamba,
We appreciate you raising this issue with us.
We understand that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We understand that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***