3 month with out getting help till now

Item: Matrix Vehicle Tracking
Rating: 1
Author: Neo N

Bad experience with this tracker all they know is billing the clients while our services are not working and what they are good at is taking your complains to relevant departments where they don't even care about us clients I have been waiting like 3 month for by tracking device to be repaired or replaced

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

26 Jun 2024, 07:39

Good Day Neo Nkale,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply26 Jun 2024, 07:39

Official

Good Day Neo Nkale,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

27 Jun 2024, 12:54

Good Day Neo Nkale,

We appreciate you raising this issue with us.

We understand that our Client Service Representative has been in contact with you and assisted with booking arrangements.

Thank you for your patience and cooperation in this matter.

Kind regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply27 Jun 2024, 12:54

Official

Good Day Neo Nkale,

We appreciate you raising this issue with us.

We understand that our Client Service Representative has been in contact with you and assisted with booking arrangements.

Thank you for your patience and cooperation in this matter.

Kind regards,
Customer Care Department
***