KK
Kgotso K
1 reviews | Active since Apr 2024
23 Apr 2024, 04:17
****
What a terrible service they offer, I had a MX3 which comes with crash-alert and I was in a car accident on the 09/04/2024 where my car became a write-off but they never called. Two days later I sent them an email informing them that I was in an accident and their device maybe was malfunctioning, but they didn't even try to find out or understand what happened. They only responded more than a week later saying I must pay the outstanding balance of the device term. I am very disappointed with their service, paying for a service as an extra precaution for your safety only to find out later that matrix is just a ****.
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Matrix Vehicle Tracking's replyOfficial
08 May 2024, 12:03Good Day Kgotso,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Retention Consultant has been in contact with you and we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply08 May 2024, 12:03
Official
Good Day Kgotso,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Retention Consultant has been in contact with you and we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
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