CD
Cilliers D
1 reviews | Active since Feb 2022
13 Jun 2023, 16:37
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I was told my tracker was out of contract and that I HAVE to upgrade. Meantime there was nothing wrong with my tracker and 2 debit orders went off. One for tracker and one for matrix.
After complaining about it no one really cared and I was forced to pay the first month to continue with cancellation. Unbelievable! Be very careful when speaking to matrix telematics.
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Matrix Vehicle Tracking's replyOfficial
14 Jun 2023, 09:13Good day Cilliers Dul,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the request has been escalated to Sales Department for investigation.
Consultant will be in contact with you shortly.
Regards,
Customer Care Department
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Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the request has been escalated to Sales Department for investigation.
Consultant will be in contact with you shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Jun 2023, 09:13
Official
Good day Cilliers Dul,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the request has been escalated to Sales Department for investigation.
Consultant will be in contact with you shortly.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the request has been escalated to Sales Department for investigation.
Consultant will be in contact with you shortly.
Regards,
Customer Care Department
***