AB
Allan B
1 reviews | Active since Jun 2011
29 Dec 2020, 10:36
10 Days Notice for Sub Increase !
On the 22nd Dec I recd an email advising me that you would be increasing my monthly sub from the 1st Jan 2021. You expect me to give you 30 days notice if I want to cancel my sub, but you only give me 10 days notice of an intended increase!!
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Matrix Vehicle Tracking's replyOfficial
29 Dec 2020, 12:38Good Day Allan
Kindly note that as per the signed contract (note 5), the client will be given written notice of any escalation which exceeds 8%
The escalation processed was 7.8 %
Mix Telematics sent notification informing all clients of the escalation, irrespective of the escalation percentage as a common courtesy.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that as per the signed contract (note 5), the client will be given written notice of any escalation which exceeds 8%
The escalation processed was 7.8 %
Mix Telematics sent notification informing all clients of the escalation, irrespective of the escalation percentage as a common courtesy.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Dec 2020, 12:38
Official
Good Day Allan
Kindly note that as per the signed contract (note 5), the client will be given written notice of any escalation which exceeds 8%
The escalation processed was 7.8 %
Mix Telematics sent notification informing all clients of the escalation, irrespective of the escalation percentage as a common courtesy.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that as per the signed contract (note 5), the client will be given written notice of any escalation which exceeds 8%
The escalation processed was 7.8 %
Mix Telematics sent notification informing all clients of the escalation, irrespective of the escalation percentage as a common courtesy.
Regards
Noluthando Mabaso
Customer Care Department
***