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Stephan N

1 reviews | Active since Dec 2011

14 Mar 2016, 10:19

1 month later and still no reply

on the 23rd Feb 2016 I want to cancel my Beame and they said I must send an email to cancel it so at around 10:24 the same day I have send the email but no reply for a week so the following week I phoned and asked them if they received my email they said they received it and somebody will phone me shortly and now its the 14th March still no reply or call from them!!!

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Mar 2016, 11:24
Official
Hello Stephanes,

We thank you for bringing your query to our attention and for allowing us the opportunity to assist.

I refer to your telephonic discussion with our Retentions Department and confirm that arrangements for the payment of the settlement amount have been made.

Confirmation of our discussion will be sent to you shortly.

Kind regards

Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com