Claim

I am very disappointed with miWay insurance company. Firstly, I contacted them to claim where my phone call went unanswered for almost the whole day. Secondly, I was advised to do my application on APP then I will get a R1000 discount towards my access fee. I went online and loaded my claim. After 5 days my application was approved however without deduction of the R1000 discount I was promised too. I have been sending emails and calling miWay insurance company regarding this. Then only today I receive a call telling me that I was supposed to download an app on my phone and load my claim from it. Why was I not explain this from the offset GO.... I will not pay the R1000. I rather go and find another insurance elsewhere.