Lack of follow up and communication of a patient diagnosed with 3rd nerve palsy

Complaint: Lack of follow-up and communication regarding my ongoing medical condition I am writing this complaint because I feel extremely frustrated, disappointed and neglected by the lack of follow-up I have received at Mitchells Plain Hospital. I was diagnosed with a third-nerve palsy which has resulted in a persistent drooping eyelid. I have undergone several investigations, including multiple blood tests, scans and a lumbar puncture. I was also told that some of my blood samples had to be repeated because there was apparently a problem with the samples, and additional blood was taken again. My concern is that I still do not know what happened with the subsequent blood tests or whether the relevant samples were sent to Groote Schuur Hospital for further investigation. I have never been given clear information about the results or what the next step is. I was supposed to have follow-up at the hospital and was told that an appointment would be arranged for me. However, every time I contact the hospital, I am asked for my contact number again and told that an appointment will be booked. I have provided my number repeatedly, but I still have not received a confirmed appointment. This has been extremely distressing because my condition is ongoing and the drooping of my eyelid has affected my confidence and my daily life. I am unemployed and cannot afford to keep going from one hospital or private specialist to another simply trying to get answers. I am not asking for special treatment. I am asking for proper communication, follow-up and clarity about my medical care. I would like Mitchells Plain Hospital to please investigate what has happened with my follow-up, confirm the status of my outstanding investigations, and provide me with a clear appointment or referral for appropriate specialist assessment. I hope someone from the hospital will take this complaint seriously and assist me, because I have been trying to get help through the normal channels for a long time.