Poor customer experience

Kindly see below complaint:

I have had many queries with the ISP mentioned in above mentioned subject line. Kindly see list of reference numbers that I have had issues with however it still re-occurs

RHU-**********9 WFN-**********6 GRK-**********8 OYS-**********8 MVC-**********0 TAL-**********2 OAS-**********1 QMN-**********3 - Most recent

I logged a call, still no phone call, I logged a ticket, still no response, I logged a chat on whatsapp, still no response. In these times with regards to the COVID - 19, I would like a service provider to have my back as I am paying for a service that is not getting delivered. Afrihost service is super poor when it comes to communication channels and assisting clients when clients need them the most, I must say that they very good at sweeping queries under the carpet and not dealing with it.

I have many issues with them but I feel its more mitchells fibre and vumatel that is not maintaining what they have built and slacking where "client comes first"

Is this seriously what a customer has to go through, i logged a call, still no phone call, i logged a ticket, still no response, i logged a chat on whatsapp, still no response. Afrihost you guys are just giving a client reason not to go with you guys, this is the time where afrihost needs to be on top of things, this is the time where afrihost need to be better than all the other networks because with this COVID 19 thing, internet is more important than anything else and afrihost does not use this as an opportunity to become a leading network providing by being in the top tier for client services then... Afrihost/Mitchells Fibre/Vumatel isn't the provider for me.

I have issues on the following as well: Network coverage - There are always problems with the line, even as I type this email line installation - They have installed it on the wrong spot and when my line was damaged, the maintenance guys even told me that they have installed my line poorly Activation - They have an app that you can monitor usage every month however you need to activate you line first, for the entire month of march I have had an activation issue however they just swept it under the carpet no I cant monitor my usage at all.