Please make contact

Really wished that someone from this Mitchells fibre would have contacted me by now. I was told that someone from their HR department would get in contact with me? I’ve hurt myself for a second time now because of their construction. But yet nobody seems to give a damn from their side. How do you make holes in front of someone’s gate and not expect people to trip or get hurt? It’s been 11 days now and still nobody contacted me to offer some sort of assistance.