MWEB & MITCHELL'S FIBRE DISGUSTING SERVICE

I decided to install fibre at my home. I went onto mweb bought the voucher and paid for it. Eventually I was re-routed to mitchells fibre to enter my details for installation. Upon my surprise I got an error to say there was already a fibre installation on my address. Being fully aware that this was not the case I contacted mweb. After waiting on the line for 25 mins we eventually came through to the most abrupt call Centre agent I have ever dealt with and I work in a CC myself. So after many shouting back and forth. It was told that unfortunately there is a crescent and road with the same name so the person from the other address had entered it incorrectly on her side yet the fibre was installed at the correct address. He then advised me to simply choose the other person's address and they will just let mitchells fibre come to the correct address to install. Eventually mitchells fibre contacted me and we explained the situation where I was then informed that the information this agent provided me was incorrect and the error was actually on Mwebs side. She further went on to explain that had it not been for this error my fibre would be installed on Thursday but considering the situation it will most probly be in a months time. I went on to phone mweb again. After 30mins on the line and eventually getting through to an agent he transfers me to the back office and in the process drops the call. How ridiculous can these companies be. I specifically chose mweb because they were an established company but if they can't even verify that they are installing and billing the correct address then I have no confidence that I will have any proper service from them. Truly dissapointing situation.