Blocked Ports - ISP-207327

I have been liaising with someone on the facebook chat regarding my mitchells fibre connection. I am very displeased by the lack of transparency by the company. As we all know, Mitchells Plain is not one of the safest areas in Cape town. Thus the reason I have a camera system setup to monitor online which I currently have no access to. I also use my own voip service and I am unable to use it due to the router being blocked.

I am a Father and a husband and I need to ensure that my family is safe, how am I supposed to do this when I cannot access the tools to monitor and keep them safe? I feel this is ******** and wrong, there is no mention of ports being blocked on your router anywhere when you sign up.

I feel that clients should have access to their router should they require it. I do understand why you block the ports but clients should have the option to unblock it on request as this is a reasonable request. I cannot afford to purchase and run extra equipment for something that can be done on the existing unit.

I Mailed them a week ago and was not contacted by anyone.