MS
Michael S

1 reviews | Active since Sept 2021

02 Oct 2021, 10:10

Unhappy client

The first part of buying a bakkie were fantastic. Service was excellent. But when the sale was finalized, all further service stopped! Bakkie must go back for service and some broken fixtures to be fixed (no spare wheel, rubbers on doors broken, rubber on canopy to be replaced, brake light on canopy to be replaced, turbo not working as it should, new licence disk). Got my bakkie on 11.09.2021. Wayne was supposed to contact me on Monday to confirm date for service of the bakkie. On Wednesday, 15.09.21 I went back to the garage to find out from Wayne when the bakkie will be serviced. He did not have any answers for me, then he phoned Natuschka at the other branch. She said she lost the notes he sent her. She then undertook to immediately arrange everything. Friday, 17.09.2021 I phoned her, still no service was arranged. I then insisted that the bakkie be serviced on Monday, 20.09.2021. At 7h00 on Monday the bakkie were handed in for its service and repairs. I went to the garage on the 21st and 22nd Sept and only the service was done, no repairs were done. Then they sent the bakkie to another garage to fix the turbo. At 16h00 on 22.09.2021 I phoned them and said if I do not get my bakkie on Thursday, 23.09.2021 before 12h00, I will cancel the sale. At 12h00 on 23.09.2021 I went to collect my bakkie. The service was done, the door rubbers were fixed and the turbo were fixed. Still no licence disk, spare wheel, canopy rubber and canopy brake light. I was very unhappy and requested to see Wayne's manager. Wayne, the manager and myself discussed this and the manager assured me that everything will be finalized on Monday, 27.09.2021. So I took my bakkie. At 14h15 on Monday, 27.09.2021 I phoned the manager and he said he will phone me back in half an hour to give me feedback. He did not phone me back. I then phoned Wayne who said I must come to the garage on Tuesday. On Tuesday, 28.09.2021 I received the spare wheel and licence disk. Still no canopy brake light and rubber. Today, 02.10.2021 I am still waiting. Now I must wait until they phone me for the rubber and brake light, I don't know for how long! This is my experience with Mit Mak Motors.

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Replies (1)
Mit Mak Motors
Mit Mak Motors's reply02 Oct 2021, 10:15
Official
Hi Michael, Thank you for writing this review to help us improve our service, we will contact you ASAP to resolve the issue at hand, Regards