Resolution of enquiries not up to standard.

Update: The original review was posted on 26 April 2021 with a one star rating. I have decided to re-post my review with a general rating of three stars as most problems were quickly rectified on 27 April 2021 (with a few outstanding issues due to the public holiday on 27 April 2021).

Original review:

I bought a vehicle via Bongani at Mit Mak Motors. The vehicle was delivered to me on 1 April 2021, just before the Easter weekend. On delivery I was informed that some basic equipment was not sold with the car to Mit Mak Motors and that it is for my own account (even though this is delivered with all new cars, thus I feel that Mit Mak Motors should have made sure they get everything).

Immediately after delivery, Bongani started requesting me to write this HelloPeter review (apparently Mit Mak Motors also requires a review). I refused since I was still waiting for a few things and would like to base my review on the whole process. Am I glad I postponed the review, because the rest of the service was pathetic.

Over Easter weekend (2 to 5 April) I started making a list of things that I would like Mit Mak Motors to have a look at. On 6 April I sent my enquiry through to Bongani, who rep**** that he would look into it. On 8 April, after receiving no response, I reminded Bongani and he again promised an update. On 13 April I once again followed up; this time he told me he is not at the office and referred me to his second-in-command, Gerhard, who would contact me (he did not contact me). On 14 April Bongani informed me that he left the employment of Mit Mak Motors and again referred me to Gerhard (this time I contacted him, as Bongani forwarded me the contact information). I tried to contact Rayno, as I understand he is the manager at the branch I bought the vehicle from, to get some clarification on the situation, Rayno never responded. It appears as if Bongani shared no part of my enquiry with Gerhard as I had to once again forward my original enquiry.

Today is 26 April and the largest part of my enquiry raised on 6 April is still not resolved. If you deal with Mit Mak Motors, wait until all the work is done before writing the review.