Poor after sales

We were so excited about our new car, a great car might I add. However in less than 24 hours the brake pads/break disc light went on, my husband contacted the guy who had helped us buy the car Shaun Cook, sending him a picture the warning light. Communication has been poor to say the least. After promising to come and pick up the car and ensure that we can have a peace of mind. He did not even show up or even say when the problem would be resolved. I was so impressed with what they offer after sales especially when you have taken the warranty with them. All I have been left with is great disappointment.