Pathetic services from MIT MAK Motors

Please take careful consideration of the below. The dealer wants me to trade in a vehicle I bought from them and immediately returned within a period of a week. They are insisting on the buyback/trade-in option. My communique has been clear from day 1. I wanted to return the BMW 335i to the dealership, NOT selling the vehicle back to the dealership for the reasons stated below: 1. I cannot sell back/trade in the vehicle that did not meet my requirements and have not driven the car to my satisfaction. The MIT MAK MOTORS PLEDGE clearly indicates that they are committed to all their clients and have three core values namely, Quality, Reliability and Peace of mind.

1.1. With my current situation, where is the QUALITY you are referring to? 1.2. I have been inconvenienced from the very first week, where is RELIABILITY in this case? 1.3. Surely this situation cannot be defined as a PEACE OF MIND service.

2. The vehicle was not ready for collection when I came to the dealership. I paid the full amount between the 10th and the 14th of November 2022 and I was told to come and collect the vehicle at a later stage, which is something I was comfortable with as a valued client. The PLEDGE indicates that the vehicle will be, without a doubt, in the condition that I deserve. I disagree with this statement because the car was not in the best condition, and I had to return within the first few days.

3. The MIT MAK MOTORS PLEDGE further indicates that If, however, upon delivery, the vehicle is not in the correct mechanical condition or should it not be visually satisfying to me, you will gladly refund me in full without any penalty fees applicable, and the transaction will be reversed. Why is the element of buying back/trade-in option being brought into this situation? The process you mentioned contradicts what your PLEDGES states.

4. Since the day of delivery, I have brought back the vehicle to them several times for all the issues they have been trying to resolve to this date. Below are the dates when the vehicle was taken and returned to the dealership:

Date: 1 December 2022; collection/delivery. Date: 6 December 2022; return. Oil leak was identified on the day of delivery. MIT MAK MOTORS requested that I return the car for the oil leak. 3 days later MIT MAK MOTORS indicated that the issues have been resolved and all is in order, I should come and collect the car. Date: 14 December 2022; I took back the car to the dealership. Date: 11 January 2023; I went to collect the car and the car got stuck on the very same day. Date: 18 January 2023; MIT MAK MOTORS requested that I come and fetch and further advised that all is in order. Date: 19 January 2023; I called MIT MAK MOTORS and told them that the vehicle is producing a smoke emission which normally occurs when there is a serious problem with the car. Date: 24 January 2023; I took back the car to the dealership.