Mit Mak not our Nr 1 :(

We had expectations of Mit Mak motors due to their adverti*****ts and we knew people who had a pleasant experience. We wanted to sell a car, re-finance a car and buy another one we were interested in. We arrived early the Saturday morning and were told the car is at the recon centre, drove there for a test drive. We had to fill out a whole thing before we could take a test drive that took atleast 10minutes because their programme wasn't loading properly. We did not have to do this at other dealerships. We expressed our interest and submitted an application. We asked for an estimate installment but did not receive one, the salesman couldn't make the sums. We asked if they could match a price from another dealership - same model, make, year, with about 4000km difference - the other dealership was R20 000 less, however there was no negotiation, the manager or a more senior person was not advised, the salesman just said no. We then went onto getting our car inspected for a selling price and they offered R20 000 less than we were offered from another dealership, we obviously did not sell the car to them, as it was below the car's value. We spent a lot of time there with a lot of questions that could not be answered. We then returned later to get answers on questions, our salesman was not available as he was busy with another client, we said we will wait for him, we were not bothered by waiting. Another salesman decided to help us which we thought was nice of him. We asked him for the estimate of the installment, he took us to another sales person and he whipped out the Wesbank vechile finance calculator. I saw he put in the price of the car, and then loaded tax (tax is inclusive of the price) and then another amount and it came out as this ridiculous installment. I realised that they were not clued up and just accepted that and we left. I told my husband that it was shocking that sales people don't know how to calculate the installment - I did it myself and it was a much different amount to say the least. We did not hear anything from that moment on, we were not kept up to date, we emailed more paperwork and there was no confirmation that it was received. We called the Monday and followed up and asked to be kept in the loop as there were others also interested in the car. In the meantime we went to another dealership in Centurion, submitted paperwork and everything and it went faster etc because the salesman knew what clients had to know etc. The salesman from Mit Mak asked for documents which the other dealership did not require to lodge the application process. We hoped throughout the experience that it would improve, maybe they were having a busy Saturday, however that Monday we realised that we were not going to receive the basic service we expected. We hoped for a discount and better offer on the car we were trying to sell, however that is not what disappointed us. If we compare it to the service we received from Gys Pitzer and Motus Nissan we would not recommend Mit Mak at all. Not knowing the installment or not being able to give a realistic estimate based on faulty calculations and no communication from their side made it an unpleasant experience and not something we expected at all. After we told a friend about our expierience she told us about their own experience with Mit Mak and also something a close friend experienced. Both of them placed reviews on Hello Peter and after harrassing the poor woman to take off her review she did it just for some piece, my friend's husband however, did not. That also makes me question their adverti*****t statement because why are you asking people to take off their reviews from Hello Peter based on their experience? I don't think every single experience is unpleasant but every now and then there surely will be a bad experience. I hope something can be taken from this review to improve upon.

UPDATE: We were contacted, I couldn't answer but they contacted my husband. He had a very pleasant conversation with a manager. He was asked to ask me to take down the review, my husband said it's not truthful upon which he was asked if it could be a 3 or 4 star instead of one - I settled on 2 because 3 is average and the service was below average. I understand the manager's point of view and I appreciate them wanting to improve and tackling the situation head on. However, it happened and it doesn't change what happened. I was dead set on buying the car we were interested in but the dealership in Centurion (we were two couples interested in the car, so it was a race to get the documents submitted) was so helpful and moved everything quickly so that the sale could be made and so that we could get the car. There was constant, daily, communication. These things (a client having a bad experience) happen and atleast they are few and far in between for Mit Mak. We decided that we would give Mit Mak a second chance when we are looking for a trade in etc, and if they can make good on the promises made via the phone and deliver a standard service, then I will remove this review.