1 reviews | Active since Mar 2022
Mit mak motors Send me the wrong vehicle and try to make me sell it back for less.
I bought a BMW X3 M from mit mak motors. They requested me to sign the contract before the vehicle could be delivered. After one month the second time they send me the X3 it was the wrong one again.
The X3 was advertised with Park distance control AND park assist AND electronic folding mirrors. The one that they delivered only has park distance control. I have the adverti*****t and proof from the branch manager that apologised for their mistake stating it is 100% their fault.
After 3 months back and forth with mit mak motors I was told they can fix the problem nor send me a correct vehicle but they can refund me. In their terms for refund is that they buy the car back from me at almost 70 000 rand less that I bought it from them then I'm reliable for the outstanding amount. This was stated from branch manager Francis.
All I was asking was to send me the correct vehicle as advertised or refund my money. Then Tiaan Viljoen stepped in and said I will not be refunded. Even that I have the proof that it was advertised with all the extras. The wrong vehicle was send. And they refused to solve their mistake.
Below is quoted text from a voice note I saved for later purposes if the matter is still not resolved.
The voice note is from the branch manager at mit mak motors.
" I understand that you lost a lot of trust and that you are very unhappy.
Its a human mistake that happened and its not your fault. It is ONE HUNDRED PERCENT our fault and sorry about that.
I know you don't feel comfortable about the vehicle and that the extra stuff is not part of the vehicle as advertised."(park assist and electronic folding mirrors) major mistake to make.
"Buyers made me an offer on your car, but i know i can get a better price on the end of the day IF YOU BUY ANOTHER CAR from us to settle the price."
This quoted text speaks for itself. Thats not how refund works. And I won't leave it like this.
If the matter is not resolved i will continue with this. I have all the proof.
Still not getting ASAP response resolving my issue.
Below is quoted text from a voice note I saved for later purposes if the matter is still not resolved.
The voice note is from the branch manager at mit mak motors.
" I understand that you lost a lot of trust and that you are very unhappy.
Its a human mistake that happened and its not your fault. It is ONE HUNDRED PERCENT our fault and sorry about that.
I know you don't feel comfortable about the vehicle and that the extra stuff is not part of the vehicle as advertised."(park assist and electronic folding mirrors) major mistake to make.
"Buyers made me an offer on your car, but i know i can get a better price on the end of the day IF YOU BUY ANOTHER CAR from us to settle the price."
This quoted text speaks for itself. Thats not how refund works. And I won't leave it like this.
If the matter is not resolved i will continue with this. I have all the proof.
Still not getting ASAP response resolving my issue.