Mit Mak Motors Is Your Number 1‼️

All i can say is Welldone to the effort you guys are putting in to keep a customer happy, it's my first time i experience this, i got so many phone calls from different departments as well to find out if i get assistance. Wow‼️

So from Great Service to Terrible After Sales Service‼️

On Saturday my car turbo pipe burst, i jumped on the phone with Justice he made plans so Riaan can phone me, thanks is not even in you department but you helped,

Myself and Riaan had n phone conversation the words was we will look after your sir, so i thanked him because the service i did get from Mitmak and JUSTICE the first time was great.

Well Monday come, Riaan informed me they will send someone with the pipe to replace it here, well that is wat he advised me and i agreed and said thank you, later on i asked Riaan will it be possible to do it here with the guy and he said yes it is, leave it there, no further reply during the day i asked Riaan again what is happening now? When will the guy come, he rep**** me saying the guys went out to fetch the pipe that was ordered. Again i need to follow up whats happening he rep**** to me Ernest will call me, i rep**** to Riaan, is the pipe ordered, do they have the pipe if not come and fetch the car then i don't want it. No reply! What a great after sales service.....

Tuesday i jumped on the phone Fight, Scream and Swear because no one can follow up with me that is the Client! Terrible Terrible Terrible! Riaan walked directly to Ernest he is the person who needs to make the decision great already lost 2 days still no pipe, Ernest phone me back right after my conversation with Riaan, great he can here I'm unhappy yes i am, reason? Ernest said well sir the reason is no one communicated with you, i said exactly that is terrible, so bis words is all the people play for time at Mitmak! Well again that is terrible! Im the client waiting for answers, so he confirmed with me on Tuesday that he only heard of the whole story on Tuesday again my blood temperature rises🌡 , wjy because there is a 0 communication in regards with my vehicle. Wow MitMak that sucks! 👏 So Ernest told me again I'm in good hands, thanks i hope so but again that is a negative! Ernest spoke to a Service Provider in Ellisras that will assist me with the pipe replacement they will chat with them i need to take my Vehicle in kn Wednesday, cool today is Wednesday went there 09h30 to get assistance, tried to call Ernest no answer, decided i will keep on calling till he answers, well he answered later on said to me sory he is busy, good you are but what about me? Im still sitting without answers, so i said to him the Mechanic confirmed it is the boost pipe, we need a new pipe, clamp and seal, he said ok he will speak to the guy. Later on i trowd to call Ernest again because i don't hear anything, again no answer i decide i will keep on phone him eventually he answered and said he will phone me back in an hour! Guess what! It didn't happened, 16h30 i send Ernest a whats app stating please tell me whats going on again there is no communication, he went online read my messege and went offline, so i decided to phone the service provider and when i phoned him he told me Ernest just phoned him now, so from 09h30 upon 16h30 you Ernest didn't bother to help me! Terrible! How do you work? Is this how you serve clients? So my next question is, i have the car for 2 weeks hardly driving it for 2 weeks pipe burst another week is going past! Who will pay the first installment? 🤔 How can i pay my first installment on a R400 000 car that is not really in a condition to drive? MitMak don't let me withdraw this positive comment. Me Car better be fixed Tomorrow!