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TJ
Tim J

1 reviews | Active since May 2021

11 Oct 2021, 10:11

MIT MAK MOTORS: DISINGENUOUS PRACTISE: TWICE

Morning all. It is 10:00 am on Monday morning, October 11, 2021. At about 9 am I spoke to Dylan of Mit Mak motors about a car I had seen advertised. At 9:05 Dylan told me "the vehicle is still in stock." I said I would come at 11:00 am to view it. He requested I arrive at 12:00 midday as they needed to "pull the vehicle." I agreed. At 9:09 am Dylan confirmed the 12 midday meeting. At 9:39 he sent a message saying, "See you soon." At 9:40 or so a manager called confirming the appointment. At 9:50 Dylan says the car is sold and has a holding deposit. I object, and express annoyance. He does not apologise and in fact sounds to me quite dismissive of my concerns. I try to call the manager who had just confirmed our 12 midday meeting. He does not answer his phone. How surprising.

This is the 2nd time this company has done this to me. The previous time they sold a car inhouse to one of their employees after telling me the car was available.

It is clear to me this company lacks any kind of integrity, based on my experience. They simply wish to shift stock. I understand the desire to sell stock. But to behave in this way, twice, indicates a pattern that I think is offensive, lacking in integrity and simply dismissive of potential clients.

And, as I say, judging from my experience, twice, it is a pattern of their practise.

I cannot condemn it strongly enough.

Dylan tells me they "have a system there". - He tells me this in a recorded voice note.

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Replies (10)
Mit Mak Motors
Mit Mak Motors's reply11 Oct 2021, 10:27
Official
Hi Tim, Thank you for writing this review to help us improve our service, we will contact you ASAP to resolve the issue at hand, Regards
Mit Mak Motors
Mit Mak Motors's reply11 Oct 2021, 10:28
Official
Good day Tim, Thank you for writing this review to help us improve our service, we will contact you ASAP to resolve the issue at hand, Regards
TJ
Tim J's update11 Oct 2021, 10:40
Reviewer Update
Ghis is exactly what Mit Mak motors said the previous time. I was just called by one Sean, telling me how sorry they are and this was not right and "shouldn't have happened". I told him 1) this does not help me 2) he is stating the obvious 3) this is exactly what was said to me previously and they - his company - of course just disappeared after their formulaic, mealy mouthed "apology".

Insult to injury.

I repeat: on my experience, these people simply do anything and everything to shift cars. No integrity at all.

I am now promised - AS BEFORE - that they will "find me another one".
TJ
Tim J's update11 Oct 2021, 10:40
Reviewer Update
It is sickening
TJ
Tim J's update11 Oct 2021, 10:48
Reviewer Update
Sean, a manager, told me he would find me a similar car. I pointed out it would be unlikely he could.

At about 10:40 am, 11/10/2021, he sends me pictures of two cars. The car I was told was available was a CLK mercedes, Coupe.
He sends me pictures of 2 SLK Mercedes Benzes.
He is in the motor business. A SLK is a convertible, small, 2 seater.
A CLK coupe is a a hard top 4 seater.

Are we really expected to believe in bona fides here?
TJ
Tim J's update11 Oct 2021, 11:32
Reviewer Update
At about 11:10 am, one Gregory Govender of MIT Mak sends this email to me:

Good day, hope this email finds you well. I have tried reaching you telephonically and have been unsuccessful in doing so. The vehicle you enquired about - 2010 Mercedes-Benz CLK CLK500 Elegance Please reply with the following for a salesman to contact you: 1. If you would purchase the vehicle through cash or finance.2. If there is any trade-in you would like to do, what vehicle is it and how many km’s does it have ? Kind Regards,Gregory GovenderMit Mak Motors cc

AGAIN: what DOES this say about these people?

SEAN of Mit Mak motors tells me he is sending me pix of merc SLKs just to suggest options!!!

I had told him, and have told him again, I was interested in a CLK, a totally different kind of car.

He will probably offer me a bicycle next, as "an option".

Really!!!???
TJ
Tim J's update11 Oct 2021, 11:33
Reviewer Update
And while these insulting messages are sent ne by Sean of Mit Mak, someone else asks me by email how I intend paying for a car they tell me is now SOLD!!!!
TJ
Tim J's update11 Oct 2021, 11:37
Reviewer Update
And to top it all, Sean the manager tells me they "don't sell vehicles, they sell service". Read the messages/reports above, and then consider 'service'?
And Sean tells me he is "not insulting (me)"???

Again, it is outrageous.
TJ
Tim J's update11 Oct 2021, 12:29
Reviewer Update
At 12:20 is, a sales manager calls me. He, too, is apologizing. I rehe**** the story to him.
He tells me that a SLK is not ghe same as z CLK when I tell him that now Sean is sending me pictures of SLKs.

I suggest to him he tell that to his sales people.

I was irate.

I tell him he should be sorting out his operation, since he says, contradictorily, that this is not how they work.

He drops the phone on me.

After all, Mit Mak Motors "don't sell cars, (they) sell service."

Nauseating behavior.
TJ
Tim J's update13 Oct 2021, 14:48
Reviewer Update
13/10/2021
I was telephoned by a number of representatives from Mit Mak, all eager to address the situation.
They put a hold on the car for me after the previous interested party did not continue with the deal. I went to see the car, which was ready and waiting for me.

Everybody was pleasant and helpful.

As it transpired, I did not purchase the car.

However, the business did what it could to rectify the situation.

And for that I am grateful.