JB
Juan B

1 reviews | Active since Mar 2018

19 Jan 2024, 18:34

HENDRY'S SERVICE AND MIT-MAK MOTORS CUSTOMER SERVICE IS OUT OF THIS WORLD!!!

Will try to make this as short as possible. I wrote off my vehicle in December 2023 and when looking for a new vehicle EVERY SINGLE dealer I visited told me there are problems with my affordability but this was because the car i wrote off was still reflecting on my credit profile, to say I was fed up after 3 weeks of phoning and looking for solutions would be a understatement. My supervisor at work then advised me to try Mit-Mak Motors.. I called and the receptionist told me a salesperson will get be back to me. Within 5 minutes I got a WhatsApp with a Video of the salesperson introducing himself... while watching this video he called me and asked me what my needs are for a car etc etc.... I sent him all my details like license, bank statements, paid up letter from my previous cars etc etc… I didn't have much faith at this point as I have been down this road at least 20 times in the last 18 days... The salesperson (Hendry - who is a LEGEND by the way) told me he will get back to me... the next morning at 08:44 he sent me a WhatsApp congratulating me on my new vehicle... the F&I Tercia Hughes (amazing LADY!!!!) called me explained the next steps and I promise you by 12:42 I signed my finance contract and EVERYTHING was sorted!!!! Mit-Mak Motors took 12 hours to do what 17 other dealers couldn't do - I was amazed and shocked at the same time... I have NEVER experienced this level of service anywhere... ever... They go the extra mile BIG TIME!!! They delivered the vehicle to me within 3 days and I am VERY HAPPY with the car! Just waiting for my License and Reg but that will be sorted in the next day or so :) I will recommend this company to anyone looking for a car! Even if you think your situation is bad because other dealers or banks told you so... they find a way to make you happy - they want business! They are hungry for business and always happy to help!

THANKS HENDRY for your incredible service... its a pity I can only give 5 stars are you deserve at least 100 stars!!!

Cant see myself going anywhere else from here on in!

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Replies (1)
Mit Mak Motors
Mit Mak Motors's reply19 Jan 2024, 18:43
Official
Good day Juan, THANK YOU for the AWESOME review and 5-star rating this means so much to our entire Mit-Mak Motors team. Kind Regards