Good experience

Bought a Bakkie from Mit Mak Motors and was assisted by Eddy who was excellent in dealing with my purchase. Quinton also helped in pushing to get the best interest rate with the banks. My overall experience was great with a few points where I think an improvement in service will be valuable in future.

1. Communication was lacking at times where I had to constantly follow up rather than them keeping me in the loop without continuously asking.

2. I went through to the branch to finalize the deal and what was supposed to be a painless 2 hour wait, ended up to be a whole day spent at the branch to get the deal through. They said I had to wait there to sign the documents, but could've just been signed remotely online as there are no physical paperwork involved.

3. The signing process eventually was a breeze but they have loaded alot of unwanted products on the sale without properly explaining and without me really noticing paying for the products other that the shortfall cover and warranty that was explained and noted. Only afterwards, checking my e-mails I realized they loaded extra products to my finance like dent repairs and other non essential products that I do not really need. I probably should've read more carefully what I was signing but I feel it is the responsibility of the F&I to explain all those little details carefully and give the option to opt out of the products I don't need. It added to about an extra R15 000 to my financed pushing up my repayment amount.

Other than that, Eddy went out of his way to deliver the bakkie to my house and will definitely recommend him to anyone who is in the market to buy a vehicle.