BG
Brittany G

1 reviews | Active since May 2022

30 May 2022, 10:44

Good Company - some *********** staff!

I enquired about a Hyundai Veloster Turbo at the end of March 2022 - received quick feedback that the car is still available. Took a few days for the car to be brought up to Pretoria from CPT. Eventually the car arrived and I could take it for a test drive etc. Decided to go ahead and start the process of purchasing the car - until now the service was good! After getting bank approval and making a big deposit on the car, everything changed! I was told that I would get the car within a week since there are certain checks and things that had to be done on the car - after constantly following up from my side and a lot of back & forth - I eventually got my car 2 weeks later, but the car was not serviced as promised! After about a month of driving my car a service was booked - my car was supposed to be collected on the Monday morning between 7am-8am, by 11am my car was still not collected - apparently they struggled to find another car to come and do the collection with. I told them to cancel the service and rather re-book it for the next day (Tuesday). On Tuesday morning Xander made contact with me saying that he will collect the car at 8am. He arrived exactly on time. He promised me that they will be done with my car that same day and that he will deliver my car by that afternoon - which he did! He kept me updated the entire day! If only I could have dealt with him from the beginning, then I believe this review would have been quite different... Unfortunately, I had to deal with a few *********** people which made my car-buying experience with Mit Mak Motors very unpleasant!

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Replies (1)
Mit Mak Motors
Mit Mak Motors's reply30 May 2022, 10:46
Official
Good day, thank you for writing this review to help us improve our service to you. We will be in contact with you to resolve this issue. Regards