Buyer Beware

We received some good support at first, but after we paid a holding deposit everything went down hill. We were given the incorrect invoice !!My husband had to request the correct invoice twice. When we paid the deposit we said that the sale would happen only if we had a second key. Again we had to keep reminding them of this condition. When we picked the car up we did not receive a copy of the sale, we were informed that they would be paying for a second key but we had to go and fetch it in another town from where we live. I contacted them three times before we got the information about the second key and also a copy of the sale agreement. We were told they would sort out the registration and plates(we were charged for this service) - two weeks later and it still did not happen. They then sent a driver down to our town to get the registration, but this did not happen, because they had sent some documents to our Postbox but did not inform us, so this poor driver had a wasted journey and we were up and down to the licensing office because he needed this and that. A wasted day for both of us. In the end we have now taken over getting the registration of the car. We like the new car but the way we have treated is extremely poor. They need to improve on their communication skills and customer service.