Appalling Service

Mit-Mak Motors - the most unprofessional and appalling service we have ever experienced. From the word go it has been one disappointment and excuse after another. We saw a car advertised on the website in which we were interested and arranged with a Salesman (I choose to not use his name) to view the car on the Saturday morning. We arrived at their shop in Pretoria only to be told that the car was not available to view as it was still being checked and assessed. Why did they not contact us and say we would not be able to view it? He along with his Manager then promised to actually bring the vehicle to our house to view it either on the Monday or Tuesday. Very impressive gesture. This delay in bringing the car to us carried on for the rest of the week only to then be told that the car has now been sold. Apparently a deposit had been paid before it had actually been viewed. We were not made aware of this fact. We were then sent photos of another similar car that was for sale. We said we would be interested in this particular one and when can we view? We were told it hadn't arrived at their shop yet but it was due to come in. In the meantime we proceeded to do the finance application at the suggestion of said salesman to speed things up should we decide to go ahead with the car once we have seen it. Finance was approved via a Whatapp message and extras were quoted for which was not discussed with us. I requested that the quote be emailed to us so that we could have it on hand to read at our leisure. It never arrived and on querying this the lady in question, she said that there was a problem with her email. We are still waiting for the email. Subsequently we decided to rather do a cash deal in any event. But this is really poor service and no follow up from Mit- Mak side. The Saleman does not answer his phone when you call for obvious reasons. I then get a call from the Salesmans manager to tell us that this particular car that we are now interested in also has a sale pending. Apparently the customer has paid a deposit and is waiting to view the car. We are then told that we are second in line if this customer doesn't go ahead with the sale. In the interim I request that they try and source another car we may be interested in. The very next day an excited Salesman calls me to say that there was a mix up and this second vehicle we are interested in, is actually available and it is still en route from the Western Cape. In order to secure it I should pay a R5K deposit immediately so they can hold it for us so we don't lose out again. I proceeded to do this. After waiting for this car to arrive and requesting updates we were told it was delayed, then further delay. Tried calling Salesman to get an update. He did not answer my call. Clearly there is no communication between the Manager and the Salesman as one does not know what the other one is doing and they send out mixed messages. After my attempted call I then receive a WhatsApp message from the Salesman to say that the car has been sold and he was very sorry. Either this Salesman is very new in the job or has absolutely no Sales experience whatsoever. If the car is not available say so! If the car has been sold say so! Dont waste people's time! Communicate with your client! Answer your cellphone! Be honest and transparent! MIT-Mak 'we are a family' is a joke! They pride themselves in saying they are the best in the business...based on what I don't t know? The only competency I experienced with this company was the refund of my R5K deposit . Would I recommend Mit-Mak Motors to anyone I know - DEFINITELY NOT!