1 reviews | Active since Oct 2014
After sales support with faults on car was IMPRESSIVE!
Bad Start To Good Ending...
So we bought 2 cars from Mit Mak, one of which had no problems. The other, had several problems that weren't noticed before buying the car, but all of them came out as I started driving around with it.
Among the issues were the suspension and shock's needed urgent attention, a few electrical problems and a major service was needed and most importantly, there were areas where the paint was coming off in small hard to see places... I spoke with the sales rep Taygon who then confirmed they would attend to these issues for me along with the other smaller problems I picked up.
Initially this was a bit of a headache as after I received the car back a few of the electrical faults were still present. And highly upset I phoned back and both Taygon and Anton were eager to get the problems resolved.
They again took back the car to the auto electricians to get the fault corrected and delivered the car back to me. I noticed another problem with the electronics that was missed and again the Mit Mak team jumped on it to correct the problem.
Overall I bought a car which had a bunch of problems that weren't easy to see, and only came out after I started using the car. But I have to give credit where it's due. Taygon and Anton jumped in on every problem I had and made sure it was resolved. Picking the car up from our home, and delivering it back to my home after it was resolved.
Overall not the best initial experience, But the fact that all my problems were resolved changed that impression greatly, and I'd be happy to buy from them again and to refer any friends and family there.
Anyone can sell a car and after the sale just be difficult with regards to faults that come out... Thanks to Taygon & Anton from Mit Mak whom went out of their way to ensure that I received after sale support and all our issues were resolved!
