aR
anant R
1 reviews | Active since Mar 2015
26 Mar 2015, 19:50
MIRA012 charging 312 ZAr for nothing
I have been billed unncessarily for two months and now suddenly my balance was down to 0 ZAR when i checked my prepaid statement in Cell c, i could find that its MIRA012 which is charging every 6 ZAR for a day. I have never subscribed on this . Please refund me the entire money which is gone from my balance. This is a case of unfair means of billing the customer and have been registered with WASP now.
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Mira Networks's replyOfficial
31 Mar 2015, 09:09Hello anantroy,
Our records show a valid activation via Cell C sms confirmation for Zumodi on the 06.02.2015. The service sent a welcome sms immediately after activation with a clear instruction on how to cancel should it have been activated in error:
Welcome to Zigzagfone! Enjoy! R6/day. To cancel send STOP to 43903. For info, go to: www.zigzagfone.com/ZA or call ***.
They sent a monthly reminder smses as well on the 06.03.2015 reminding the subscriber that the subscription is still active:
Reminder: You are subscribed to Bob Mobile Zigzagfone. Cost R6/day. For help call ***. To unsub, sms STOP to 43903.
It has been cancelled on the 26.03.2015 for you.
Kind Regards,
Customer Care
Our records show a valid activation via Cell C sms confirmation for Zumodi on the 06.02.2015. The service sent a welcome sms immediately after activation with a clear instruction on how to cancel should it have been activated in error:
Welcome to Zigzagfone! Enjoy! R6/day. To cancel send STOP to 43903. For info, go to: www.zigzagfone.com/ZA or call ***.
They sent a monthly reminder smses as well on the 06.03.2015 reminding the subscriber that the subscription is still active:
Reminder: You are subscribed to Bob Mobile Zigzagfone. Cost R6/day. For help call ***. To unsub, sms STOP to 43903.
It has been cancelled on the 26.03.2015 for you.
Kind Regards,
Customer Care
Mira Networks's reply31 Mar 2015, 09:09
Official
Hello anantroy,
Our records show a valid activation via Cell C sms confirmation for Zumodi on the 06.02.2015. The service sent a welcome sms immediately after activation with a clear instruction on how to cancel should it have been activated in error:
Welcome to Zigzagfone! Enjoy! R6/day. To cancel send STOP to 43903. For info, go to: www.zigzagfone.com/ZA or call ***.
They sent a monthly reminder smses as well on the 06.03.2015 reminding the subscriber that the subscription is still active:
Reminder: You are subscribed to Bob Mobile Zigzagfone. Cost R6/day. For help call ***. To unsub, sms STOP to 43903.
It has been cancelled on the 26.03.2015 for you.
Kind Regards,
Customer Care
Our records show a valid activation via Cell C sms confirmation for Zumodi on the 06.02.2015. The service sent a welcome sms immediately after activation with a clear instruction on how to cancel should it have been activated in error:
Welcome to Zigzagfone! Enjoy! R6/day. To cancel send STOP to 43903. For info, go to: www.zigzagfone.com/ZA or call ***.
They sent a monthly reminder smses as well on the 06.03.2015 reminding the subscriber that the subscription is still active:
Reminder: You are subscribed to Bob Mobile Zigzagfone. Cost R6/day. For help call ***. To unsub, sms STOP to 43903.
It has been cancelled on the 26.03.2015 for you.
Kind Regards,
Customer Care