HB
Henriette B
1 reviews | Active since Mar 2015
24 Mar 2015, 10:02
******* BILLING & SUBSCRIPTION MIRA NETWORKS
I have been paying R7.00 a day on a subscription I did not request or agree to, on the reply of Mira Networks I have apparently agreed to the terms and conditions, and received a sms's<br> My argument is that if I would wanted this service i would have used it and subscribed to MYSELF, this service was *******ly subscribed to and Mira Networks has a knee jerking response as \well you did receive the terms and conditions". WHY IS THAT SO MANY PEOPLE HAVE A PROBLEM WITH THIS"
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Mira Networks's replyOfficial
24 Mar 2015, 11:30Hello wielie123,
It seems that you have a misconception regarding the response you received as this was not from Mira Networks but directly from the party that was billing you, Nudigits. It is again a common misconception that the aggregator, such as Mira, is offering the service, or sending the messages, because the itemised billing or SMScode.co.za website will identify the aggregator and not the content provider. This is because the aggregator has the direct interface with the network, and not the content provider. Even so, we aim to ensure that consumers have avenues to address the queries, therefore we encourage them to contact us so that we can identify the most suitable way to resolve their query and in this case your email was sent directly to Nudigits for resolution. Please do respond to their email with your concerns.
Kind Regards,
Customer Care
It seems that you have a misconception regarding the response you received as this was not from Mira Networks but directly from the party that was billing you, Nudigits. It is again a common misconception that the aggregator, such as Mira, is offering the service, or sending the messages, because the itemised billing or SMScode.co.za website will identify the aggregator and not the content provider. This is because the aggregator has the direct interface with the network, and not the content provider. Even so, we aim to ensure that consumers have avenues to address the queries, therefore we encourage them to contact us so that we can identify the most suitable way to resolve their query and in this case your email was sent directly to Nudigits for resolution. Please do respond to their email with your concerns.
Kind Regards,
Customer Care
Mira Networks's reply24 Mar 2015, 11:30
Official
Hello wielie123,
It seems that you have a misconception regarding the response you received as this was not from Mira Networks but directly from the party that was billing you, Nudigits. It is again a common misconception that the aggregator, such as Mira, is offering the service, or sending the messages, because the itemised billing or SMScode.co.za website will identify the aggregator and not the content provider. This is because the aggregator has the direct interface with the network, and not the content provider. Even so, we aim to ensure that consumers have avenues to address the queries, therefore we encourage them to contact us so that we can identify the most suitable way to resolve their query and in this case your email was sent directly to Nudigits for resolution. Please do respond to their email with your concerns.
Kind Regards,
Customer Care
It seems that you have a misconception regarding the response you received as this was not from Mira Networks but directly from the party that was billing you, Nudigits. It is again a common misconception that the aggregator, such as Mira, is offering the service, or sending the messages, because the itemised billing or SMScode.co.za website will identify the aggregator and not the content provider. This is because the aggregator has the direct interface with the network, and not the content provider. Even so, we aim to ensure that consumers have avenues to address the queries, therefore we encourage them to contact us so that we can identify the most suitable way to resolve their query and in this case your email was sent directly to Nudigits for resolution. Please do respond to their email with your concerns.
Kind Regards,
Customer Care