NO HELP FROM STAFF AS I PLEADED

Good day,

I hope this email finds you well.

I write this message with a very heavy heart. As you are aware, last night was one of the worst nights of my life. What was meant to be a romantic and joyful evening turned into something I can only describe as a horror scene. I never imagined I would be the woman writing an email like this.

The gentleman I arrived with seemed perfectly fine when we checked in. We received our room key, things were light-hearted, playful, and filled with laughter — exactly as I had hoped the evening would be. He then decided to order drinks. I do not drink alcohol, so he ordered me a sugar-free Red Bull while he had vodka and a normal Red Bull. I still do not understand what caused him to become so worked up. He began sharing his past, and suddenly his emotions shifted into anger. At first, it was only a slap against the wall or the bed, but as he continued drinking, he became more agitated, unpredictable, and violent. When things began escalating toward physical intimacy and I refused, his anger intensified.

That is when he started hitting the TV and the glass items in the room. He grabbed me and threw me against the window — and I am grateful it did not shatter. He hit the side table with the phone, and from what I could see later, he must have damaged the towel railing when he fell in the bathroom. The entire experience felt like something out of a movie.

It did not shock me to receive a phone call from staff regarding the damages. I was sober; I knew exactly what had happened. What I did not know was whether the call was made to see if I was okay, or simply just alive to pay for the damages.

I screamed for help. I begged the gentleman who eventually showed up at the door to call the police. I looked him in the eyes and pleaded. He did nothing.

I ran out and sought help from the ladies next door, who seemed to be having a bachelorette party. I asked if I could hide. They slammed the door in my face. It is painful to see how quickly people express sympathy on social media — “poor lady,” “that man deserves to go to jail” — yet when faced with a real person, a real moment, real fear, they did nothing.

I am an educated woman. I understand trauma. I understand that the man with me needs help. But the help I needed last night was outside that door — and it was denied. Your hotel and your staff failed me in a moment where humanity should have come first.

I know that the purpose of this email is, in part, to request that I not be held financially responsible for the damages caused during the incident. Perhaps this request will be granted, perhaps not. But I am grateful to be alive. When I saw the anger and pain in his eyes, I prayed — not for myself — but for my daughter, that she would be okay if I did not make it out.

Could I please request a full list of the reported damages, as well as the related paperwork or invoices, so that I am aware of the charges?

I wish you well, and sincerely hope our paths do not cross again.

Kind regards, Not a victim, a survivor