Horrible experience

I have stayed in lots of hotels but never had such terrible experience like we had last night, I have booked the Neverland suite for my wife and I, after 30min in the room we could notice that the aircon does not work, the room felt like a sauna, informed the front desk about the issue and they said maintenance will re gas the ac, another 45min went by and the room was by now so hot we decided that we both stood outside in the passage as it was cooler there, front desk informed us to give it another 30min to see if its working,after another 39min I have again informed front desk that its still not working and they said they will move us to the Jungle Suite, In this suit we could feel the ac working but to our surprise after 1hr the ac just switched off and we could not get it working again, reporting the issue to front desk and after 30min they gave us a fan to use in the room. We just left it there as we could see this hotel has serious aircon issues, upon checkout , we decided to checkout at 07:00 we got informed that we cannot checkout as housekeeping first need to inspect our room before we can get our R2500 cash deposit back that we paid on checkin, eventually after 40min of waiting housekeeping finally arrived to inspect our room and we could leave this horrible place.