Unhappy

I choose Mind the Speed due to the reviews and word by mouth. This is sad to give my experience with Mind the Speed. We have contacted them with the form you have to complete on their website. The first working day we received a e mail stating what the process will be. After a phone call to them they sent us a Invoice for the payment. During our conversation nothing was said about the connection fee that they Charge. I phoned and the reply was this is something new because people only activate the service for 2 or 3 months then they stop, and Mind the Speed have the loss of the activation fee. On the 4th of May 2021 we paid the Vuma Tel installation as well as the activation fee. We received a e-mail that the order have been placed and they will be in contact with us. Tuesday the 11th of May a someone from Vuma Tel honed to make a appointment for the installation she demanded that this should be done in the morning after we said nobody will be at home she said 3 o'clock is the latest that they could be at our home. on the 13th of May 2021. We received a mail from Mind the Speed that they will not be able to supply us with a router due to no stock. I phoned and spoke to a sales lady who had a tone in her voice when she was speaking to me. According to her she do not know when they will get stock as they only received yesterday communication that they did not have stock, i asked her could she give us an indication she only rep**** we do not know and waiting for communication. They were quick to Invoice us and to take our money, but now the cant supply. I need a answer of when the stock will be available . just to get a answer of they are waiting for communication is not a answer.