Thank you Neo and MTS

I would like thank Mind the Speed and in particular, Neo, for their professional service and patience. Neo has been fantastic.

Since July 2020, I have been struggling with Cybersmart to install a fibre router and after a month of follow ups, I received a call from a manager to apologize for their complete lack of customer care. I have filed a formal complaint as I wanted to move over to Mind the Speed, however, there are penalties imposed by Cybersmart for wanting to change ISP's despite acknowledging their own incompetence. I will take up the matter with ICASA and the ISP Ombudsman if I do not have a reasonable outcome to transfer to Mind the Speed without penalties, including the R1 725 activation fee and one-months notice period. I have incurred R1 400 in out-of-bundle charges for interment whilst waiting for Cybersmart to do their job in August. Cybersmart has not taking this into consideration.

Neo has been nothing but world class and understanding of my position. I have decided to cancel the Mind the Speed router instillation until I have feedback on the complaint with Cybersmart. I will then reapply for their service as it is a million better.

In terms of the Consumer Protection Act, Mind the Speed is worth choosing as an ISP as they truly care about their customers. Cybersmart, on the other hand, is only interested in generating revenue when they are at fault and even acknowledge it. You can decide for yourself.

Regards